5 Easy Steps to Enhancing Your Security Guard Service
When property managers employ security guard companies they have a picture in your mind of what their contract security force will look like, but too often what they get is not what they envisioned. What we have discovered is that most security guard businesses are capable of supplying the service that property managers want, but too often do not due to a lack of ongoing quality control procedures.
Security guard businesses are unlike any seller that a property supervisor usually hires. If you employ a painter, you are able to see whether or not they do their tasks by looking at the walls. But when you employ a security guard business, how often can you see whether the guard organization is doing their job which includes running background checks and drug screenings, providing great training for your own guards, and effectively tracking and supervising your guards. In most cases they probably are, but it is important to implement a method of verification and quality control to make sure that issues connected with the lack of doing these tasks don’t begin to happen.
In this guide we will talk five (5) easy steps to enhancing your safety guard service and achieving what you imagine as your perfect event security London.
Screen Your Guards Qualifications
In many states, guards are mandated to have a specified level of training before they can begin working as security guards. If your condition is one of those states, make sure that your security guard organization is compliant.
If you’re in a country where there are no state requirements for shield certificate, then inquire into the type of training that’s being provided by your security provider and inquire does it look adequate.
Additionally, is the security guard firm performing background and drug screenings on all of your defenses until they send them to your property? If they are, they should be supplying you with verifications. If not, why?
Another excellent method to display whether the guard is a fantastic fit for your house is to conduct a short”interview” to get a feel for the guard and also to explain your expectations. This first conversation will tell you a lot about what to expect from this guard and it provides you a chance to request a different guard if you feel that it is necessary.
Evaluate Guard Training
Although most security guard businesses have an extremely thorough orientation that introduces every guard to the business itself, in several circumstances the shield’s orientation to his assigned land is not quite as complete. We call the orientation for the assigned land”Site Specific Training”. Find out what your site specific training resembles:
• Can it happen at your property?
• Who does the training?
• How long is each officer educated?
• How long does the security firm double lender?
• How thoroughly are your article requests clarified?
Determine the answer to every one of the questions and make sure that they fit with what you believe is sufficient. You should even think about sitting in on your safety guard business’s orientation and also your site special training to get an understanding of what goes on preparing a guard to work at your property.
Protect supervision is one of the main factors of good security guard service. When security businesses provide poor supervision, there is not enough emphasis placed on preventing errors, problems, and complaints. Deficiency of supervision also removes the opportunity for the guard to understand and better understand their duties. If the guards aren’t being supervised, they begin to feel that their job is not important and they begin to see themselves as less of a part of the security team. When guards don’t feel as part of your team it generally contributes to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, onsite managers may not be included. If your contract doesn’t demand onsite oversight, how does your security guard firm remotely oversee its defenses? Outside the normal security firm field supervisor spot checks, the two methods of remote supervision that prove most effective are:
Officer Tour Tracking Systems
In case your guards must produce rounds of your property, then a method for monitoring them while on duty is essential. Officer Tour Tracking Systems offer a remote means of tracking the guards while they are in your property. These monitoring systems allow the security guard business to track the time and log the activity of these guards while they are making rounds to several areas in your property. Most Officer Tour Tracking Systems can generate reports which enable the safety guard firm to quickly get an understanding of whether the guard is making rounds. The property manager also needs to be given with an abridged version of those reports.
In addition to Officer Tour Tracking systems, we have discovered that having a method for guards to check in regularly with the safety guard provider provides a method of making sure that each guard is secure and alert. Using guards check-in regularly with the safety guard business, at least each 30 minutes, guards believe that their safety is important and that being awake and alert is also an important part of their job.
Expand Your Favorite
After hours inspections of your guards are always good ways of finding out exactly what is occurring with your safety as you aren’t there. During these inspections, make sure that you ask your safety guards questions about their duties and responsibilities to make sure that they know their tasks. In fact, we suggest getting your safety guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) with a certified security adviser as part of your ongoing security program. Remember, when selecting a security adviser be confident that the adviser is not actually a security guard business. If that’s the case, your audit is guaranteed to turn up issues with your current security guard business.